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Customer Support
Resolve requests faster without losing the human touch.
Grux helps receive, categorize, route, and answer customer requests using the knowledge already inside your business. Routine work moves automatically, while exceptions reach the right person.
Modernize Support Operations
Categorize inbound support emails and messages instantly by urgency, customer tier, and topic. Automatically tag records and set priority levels before agents open the ticket.
Connect custom AI to your internal knowledge base, product documentation, and policy guides. Retrieve precise, grounded answers in seconds to assist agents or auto-respond.
When complex issues require Tier 2 or engineering review, automatically package conversation history, diagnostic logs, and account context into assigned tickets without customer repetition.
Key Workflow Features
